面向信息流与物流的业务流程优化与再造
马飞1，李辉2，张娜1
（1.重庆大学 机械工程学院，重庆 400030；2.山东理工大学 商学院，山东 淄博 255049）
摘要：业务流程、信息流和物流三者之间相互影响，关系到并影响企业的生产运作效率，对业务流程的优化必须充分考虑企业的信息流、物流的状况。通过对三者之间关系的研究，根据业务流程中信息流、物流的参与情况对业务流程进行了分类，阐述了业务流程的分类方法，结合案例详细讨论了业务流程优化的方法、步骤及优化的侧重点，说明了优化的效果。
关键词：业务流程；物流；信息流
中图分类号：F270.7 文献标志码：A 文章编号：1006－0316 (2013) 07－0021－05
Business process optimization combining with information flow and logistics
MA Fei1，LI Hui2，ZHANG Na1
( 1. College of Mechanical Engineering, Chongqing University, Chongqing 400030, China; 2. Business School, Shandong University of Technology, Zibo 255049, China )
Abstract：Information flow guides logistics and business processes, and business processes occur with information or logistics processing and transmission. Business process, information flow and logistics influence each other, which affect the efficiency of production operation. This paper studies the relationship of the three and classifies the business processes according to the participation of information flow and logistics. Then it identifies the optimization method and emphasis of each kind of business process. This paper discusses the business process classification method and optimization steps, and proves that the optimization method can effectively improve operational efficiency by researching a case of actual process improvement.
Key words：business process；logistics；information flow
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收稿日期：2013－02－27
基金项目：国家自然科学基金（70871127）
作者简介：马飞（1986－），男，山东滨州人，硕士研究生，主要研究方向为工业工程。
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